Really cool modern Japanese sushi experience! Never thought I'd experience one of these without actually going to Japan, some of the actual runway belt and the screens were a little dirty, also the bathroom was out of order, but the overall experience was great and the food was good!
Terrible experience. I walked into the restaurant and was told very rudely to go outside and scan a qr code to get put on a wait list. There was literally 1 person eating in the entire restaurant. Waited outside for 10 minutes and was brought in finally by Baba. He sat us down and the QR code to order wasn't working and he said "ya that happens" and walked off. Then the rest of the time he was randomly walking around the resturaunt or on his phone. 10/10 would NOT recommend.
It’s so sad how bad genkis is in Hawaii bc in Japan it’s considered pretty good. The sushi is cold and made in advance and will probably make you sick. The service here is awful and every surface is grimy/sticky/dirty. So severely understaffed that you have to wait to be sat for what should be a pretty digital experience. You have to use your own phone to order as something is wrong with the tablets and the “chefs” still can’t get the orders right.
Won’t be coming here again. When we first walked in, staff lady ‘Lani’ rudely told us to scan QR code to make our reservation list when the restaurant had three tables in.. and the rest were empty.. we made the reservation anyways. Couple minutes later, she had a platter of water cups and walked past to one of the counters, accidentally stumbling she spilled the water cups to the customer at the counter and only moved them one chair over. We were seated next to them and overheard them being upset as it was their first time at genkis… throughout the service, we kept calling the staff over to be served water, wasabi, soy sauce, and even utensils… the food took too long to arrive and when they did, it tasted a bit sour. We gave it a chance to try other foods, but they tasted sour as well. Cutting our lunch there. Overall, the service, food, and atmosphere was sour and sassy… 🤡🤡
Good sushi. Fun place to eat.. feel like sushi restaurant in japan. However, long wait time. They limited capacity/ amount of people in the restaurant due to covid.. only allow like 5 tables/groups in the whole restaurant.
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